Privacy Policy

1. Introduction

Caminolucido ("we", "our" or "the company") is committed to protecting the privacy and security of our users' personal data. This Privacy Policy describes how we collect, use, store, and protect your personal information in accordance with the laws of Guatemala, including the Law on Access to Public Information (Decree 57-2008) and other applicable regulations.

By using our website and educational services, you accept the practices described in this policy. If you do not agree with these terms, we ask that you do not use our services.

2. Information We Collect

2.1 Information Provided Directly

We collect information that you voluntarily provide to us when you:

• Complete contact forms on our website
• Communicate with us by phone or email
• Request information about our educational services
• Participate in surveys or research

This information may include: full name, email address, phone number, construction project type, project location, and any other information you choose to share in your communications with us.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Device operating system
• Pages visited and time spent
• Referral source (website from which you arrived)
• Browsing patterns and site behavior

3. Use of Information

We use the information collected for the following legitimate purposes:

• Provide educational services: Respond to your inquiries, provide information about construction permit processes, and offer personalized guidance
• Communication: Contact you in response to your requests and keep you informed about relevant updates
• Service improvement: Analyze website usage to improve user experience and develop new educational resources
• Legal compliance: Comply with applicable legal and regulatory obligations in Guatemala
• Security: Protect the integrity and security of our website and services

4. Legal Basis for Processing

We process your personal data based on the following legal bases:

• Consent: You have given us your explicit consent to process your personal information
• Legitimate interest: Processing is necessary for our legitimate interests in providing educational services
• Legal compliance: Processing is necessary to comply with legal obligations

5. Information Sharing

We do not sell, rent, or market your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: With technology providers who help us operate our website (hosting, analytics), under strict confidentiality agreements
• Legal requirements: When required by law or court order
• Rights protection: To protect our legal rights, property, or security

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmissions
• Strict access controls and authentication
• Regular security monitoring and audits
• Staff training in data protection
• Regular backups and recovery plans

However, no Internet transmission system or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Retention periods vary by type of information:

• Contact information: 3 years from last interaction
• Communication records: 2 years
• Technical and analytical data: 18 months

After these periods, we securely delete or anonymize the information.

8. Your Rights

In accordance with Guatemala's laws, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information in certain circumstances
• Objection: Object to the processing of your personal information
• Restriction: Request restriction of processing your information
• Portability: Receive your information in a structured, commonly used format
• Withdraw consent: Withdraw your consent at any time

To exercise any of these rights, contact us using the information provided in the contact section.

9. Cookies and Similar Technologies

We use cookies and similar technologies to improve your website experience. For detailed information about our use of cookies, see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We recommend reviewing the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our services are not directed to persons under 18 years of age. We do not intentionally collect personal information from minors. If we discover that we have collected information from a minor, we will delete it immediately.

12. International Transfers

Your personal information may be transferred to and stored on servers located outside Guatemala. When this occurs, we ensure that appropriate safeguards are implemented to protect your information in accordance with this privacy policy.

13. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with a revised update date. We recommend reviewing this policy periodically. Continued use of our services after changes constitutes your acceptance of the modified policy.

14. Contact

If you have questions, concerns, or wish to exercise your rights related to this Privacy Policy, contact us:

We are committed to responding to your request within 15 business days of its receipt.

15. Supervisory Authority

If you believe your privacy rights have been violated, you have the right to file a complaint with the competent data protection authority in Guatemala.